Delivery and Returns

WE DELIVER TO MALTA & GOZO ONLY

The following terms and conditions relate to purchasing of products from P.Cutajar & Co. Ltd., operating from San Ġwann. These terms and conditions apply solely to purchases made through this site and may vary from those applicable to purchases made directly from our shop or offices.

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Delivery Information

Our delivery system operates on a fixed route, with a number of vehicles covering specific areas of Malta on specific days. Upon receiving your order, you will be contacted by phone by a third party to agree on a suitable date and time for delivery according to our fixed route. Kindly note that up to 5 working days are expected for standard delivery.

Delivery Rates – Malta

A standard order handling fee of €2.99 applies to all orders. This fee is already included in the delivery charges listed below:

• Orders up to €50: €6.99 (includes €2.99 handling fee)
  

• Orders €50 – €100: €5.91 (includes €2.99 handling fee)
  

• Orders over €100: Free delivery (a €2.99 handling fee still applies)
  

Delivery Rates – Gozo

For orders delivered to Gozo, a flat delivery charge of €7.00 applies. A €2.99 handling fee is included in this rate.

Deliveries will be made by our driver on Monday, Wednesday, and Friday. Prior to each delivery, we will contact you to confirm availability. Should you be unable to receive the package, it will be held at the Store. A subsequent delivery attempt will be made on the next scheduled delivery day, or you may collect the package directly from the Store at your convenience

We work as well as third-party couriers, including MaltaPost and FastDrop, and therefore cannot guarantee specific delivery times.

If MaltaPost attempts delivery and no one is available to receive the package, they will leave a notice with details on how to collect your order or arrange redelivery.

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Prices

• Prices are clearly shown next to each product on the website and are not negotiable.
  

• All prices are inclusive of VAT, unless otherwise stated.
  

• Delivery charges are applied as per the rates above.
  

• If prices change and the website price has not yet been updated, we will contact you to confirm your order.
  

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Order Processing

You can track the status of your order using the tracking facility on your account page.

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Availability

If for any reason beyond our control we are unable to supply a particular product, we will notify you as soon as possible.

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Age Restriction

As our product range includes alcohol, sales will not be permitted to persons under the age of 18 years.

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Payment

Payment for goods purchased online is made securely through PayPal.

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Returns Policy

If the products delivered differ from those ordered, you must inform us within 3 working days of receipt. We will arrange collection of these products as necessary, once we have investigated the dispatch records for your order.

Our standard Returns Policy applies to all purchases from P.Cutajar & Co. Ltd.

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Customer Services

For any order-related queries, please contact us:
📧 Email: thestore@pcutajar.com.mt
📞 Phone: +356 2144 4364

We aim to respond to all enquiries by the next working day.